Terms of Use

These terms apply to your use of the MedBuk+ app, web app and related member services, operated by Axcel Healthcare Sdn. Bhd. (registration 202001017559 (1373879-U)), G-5 & G-6, Blok Anggerik 1, Jalan Berkat 15, Taman Malim Jaya, 75250 Melaka, Malaysia (“MedBuk+”, “we” or “us”). Contact: support@vigordigital.org.

The MedBuk+ Android app is published on Google Play by Axcel Healthcare Sdn. Bhd.; the iOS app is published on the App Store by VIGOR DIGITAL SOLUTION SDN BHD on behalf of Axcel Healthcare Sdn. Bhd. Axcel Healthcare Sdn. Bhd. remains responsible for the service and your data.

Please also read our Privacy Policy, which explains how we handle your information. Agreeing to these terms does not give consent to optional analytics, health sharing, photo analysis or marketing; those choices are asked separately in the app.

If you downloaded the app from the Apple App Store, Apple's standard Licensed Application End User Licence Agreement also applies to the app. Apple and Google are not responsible for MedBuk+ or its content.

MedBuk+ is offered in Malaysia to adults aged 18 and over. You must declare your true date of birth when you start; accounts for people under 18 are not available, and we close any account we learn belongs to someone under 18.

Give accurate information and use a sign-in method you control. Do not share your sign-in, use someone else's code or impersonate anyone. Tell us promptly if you think someone has accessed your account. We may ask you to prove ownership before changing account access. You do not need a national identity card to create an account.

MedBuk+ helps you record, track and share your own health information. It is not a medical device and does not diagnose, treat, cure or prevent any condition, or tell you what a reading means. Always seek advice from a qualified healthcare professional, and do not delay seeking care because of anything in the app. Do not use MedBuk+ in an emergency.

Photo analysis reads values from an image; your phone camera does not measure blood pressure or glucose. Calorie figures are estimates. Devices, photos and automated readings can be wrong, so check every value, unit, date and category before saving, and correct mistakes using the record controls.

A healthcare practitioner can see your records only with your approval, for the scope and time shown. Practitioners are responsible for their own professional decisions and entries.

You keep ownership of your information. We use it only as described in our Privacy Policy and your choices. We do not sell it, use it for advertising or use it to train AI models.

Your records are private by default. Check who can see something before you share it, join a public leaderboard or make your profile visible. An employer invitation never gives your employer access to your health passport; medical leave submission is a separate choice you make each time.

Treat other members with respect. Do not harass, threaten or impersonate anyone; do not share someone else's private information or health records; do not post unlawful, hateful, sexual or misleading health content; and do not manipulate challenge results or step counts. Child sexual abuse and exploitation in any form is strictly prohibited and will be reported to the authorities.

Free-text posts and reviews are not available in this version of MedBuk+. You can share preset activity cards (a day's steps or a meal summary) with clubs you belong to; each card is your choice, is reviewed before it appears and can be withdrawn. Profile details, club information and activity cards must follow our Community Rules. Use the in-app report and block tools to raise concerns. We may remove content, restrict features or suspend accounts that break these rules, and we tell you how to ask for a review where appropriate.

Challenge scores may be provisional while devices sync or checks run. Do not increase activity or change what you eat beyond what is right for you to gain a rank or reward.

Each offer shows the merchant, eligibility, quantity, dates, how and where to redeem, and any restrictions. The offer's own rules decide how many times you may claim it. Claiming an offer and redeeming it are separate steps; keep the confirmation shown in the app.

Rewards have no cash value and cannot be sold or transferred. Do not copy, sell or misuse redemption codes. If an offer cannot be honoured or a code fails, contact support@vigordigital.org. Nothing in these terms limits your rights under the Consumer Protection Act 1999.

Claiming a welcome reward never requires you to share health data, make anything public or accept marketing. MedBuk+ does not currently offer paid features, prize contests or cash prizes; if that changes, separate terms will be shown first.

Do not interfere with or try to gain unauthorised access to MedBuk+, copy or scrape it, reverse engineer the app except where the law allows, submit false or automated data, or use MedBuk+ for anything unlawful. We may limit access to protect the service, other members or comply with the law.

We work to keep MedBuk+ available, but networks, devices and maintenance can interrupt it. Do not assume a record or redemption succeeded until the app confirms it. We may suspend or close an account for fraud, security risks, legal requirements or serious breaches of these terms, proportionately and with notice where lawful.

You can delete your account at any time in the app at Settings → Delete account, on the web at https://partner.medbukplus.com/account-deletion, or by emailing support@vigordigital.org. Deletion is completed within 30 days. Our Account Deletion page explains what is erased and what is kept for legal reasons.

We provide MedBuk+ with reasonable care and skill. We are not responsible for decisions you make about your health based on information in the app, for losses caused by events outside our reasonable control, or for third-party services such as your device, health platform or a merchant's own goods and services.

Nothing in these terms excludes or limits any right or remedy that cannot lawfully be excluded, including under the Consumer Protection Act 1999, or our liability for death or personal injury caused by our negligence, or for fraud.

These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction. Please contact us first at support@vigordigital.org so we can try to resolve any complaint.

Each version of these terms has a version number and effective date, and earlier versions remain available on this website. We will notify you of material changes before they take effect and, where needed, ask you to accept the new version. A change to these terms never authorises a new use of your data by itself.

A Bahasa Malaysia version of these terms is available. If the versions differ, the English version applies.